Privacy Policy

This Privacy Policy explains how Optivise FZ-LLC and our affiliates (collectively, "Optivise," "we," "us," or "our") collect, use, disclose, and protect information in connection with our websites, platform, mobile applications, APIs, and related services (collectively, the "Service"). This Policy is incorporated by reference into the Optivise Terms of Service.

We are committed to safeguarding your information. We do not sell personal data. We store customer data on a secure private cloud and process personal data in accordance with applicable laws, including the UAE Federal Personal Data Protection Law (PDPL), the EU/UK GDPR, and relevant US state privacy laws and other regional laws identified in Section 15 (Regional Disclosures).

1. Scope, Roles & Key Contacts

Who this applies to. Visitors, account holders, organizational users, and anyone who accesses or uses the Service.

Roles. For account, billing, support and service-operations data, Optivise is a controller. For personal data contained in User Content (data you or your organization upload or generate inside the Service), Optivise acts as a processor on behalf of the customer (controller) and processes data under the customer's instructions and our agreements.

Contact. privacy@optivise.app | legal@optivise.app

2. Information We Collect

We collect information directly from you, automatically through the Service, and from third parties.

2.1 Information you provide

• •Account & Profile. Name, email, password, organization, role, industry, preferences, communications.
• •Billing. Payment instrument tokens, billing address, VAT/Tax IDs (processed via PCI-compliant processors).
• •User Content. Prompts, files, datasets, documents, chat transcripts, settings, and other content you submit or generate.
• •Support & Feedback. Requests, attachments, survey responses, product reviews.

2.2 Information collected automatically

• •Usage & Logs. IP address, device/OS/browser data, timestamps, pages/features used, performance diagnostics, error logs.
• •Telemetry & Metadata. Token counts, model/engine parameters, rate-limit events, API call metadata, feature toggles.
• •Cookies & Similar Technologies. Cookies, local storage, SDKs, and pixels to operate, secure, remember preferences, and improve the Service.

2.3 Information from third parties

• •SSO/Identity Providers. Basic profile and authentication info.
• •Vendors/Partners. Analytics, fraud prevention, payments, email/SMS providers.
• •Public/Enterprise Sources. Business contact info or content when you enable integrations.

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